Support

Snore FAQs

Getting Started

Is Snore app suitable for kids and babies?

Snore is primarily designed for adults to track sleep patterns and improve sleep quality. However, many parents use Snore to play soothing sleep sounds for their kids and babies to help them fall asleep. The app is not specifically tailored for sleep tracking in children or babies, but the sleep sounds feature can be beneficial for creating a calming environment. We recommend using age-appropriate tools for tracking sleep in younger users.

Can I use Snore in offline mode?

Yes, you can use Snore in offline mode. While the app will still track your sleep and offer some basic features without an internet connection, certain functions (like syncing data and accessing cloud-based insights) will require an active internet connection.

How do I purchase a Snore subscription?

To purchase a Snore subscription, simply open the Snore app and go to the 'Subscription' or 'Upgrade' section. You can select the plan that best suits you and complete your purchase directly through the App Store (iOS) or Google Play Store (Android). The payment will be processed through the respective platform's billing system.

How does Snore work?

Snore tracks your sleep by using your smartphone's sensors, microphone, and accelerometer to monitor your movement, sounds, and sleep patterns throughout the night. The app analyzes this data to provide you with a comprehensive report on your sleep quality and habits.

Does Snore function in background mode?

Yes, Snore can function in the background while you're using other apps or when your screen is off. It continues to track your sleep data, including sound recordings and sleep patterns, to ensure accurate tracking throughout the night.

Why do I need to enable microphone to use Snore app?

The microphone is required for Snore to track and record sounds during your sleep, such as snoring, sleep talking, or other ambient noises. This helps the app analyze your sleep environment and improve your overall sleep quality insights.

Will Snore app work with a locked screen?

Yes, Snore works with a locked screen. Once you start tracking your sleep, you can lock your screen, and the app will continue to monitor your sleep data without interruption.

Does Snore work with 'Do Not Disturb'?

Yes, Snore works while 'Do Not Disturb' mode is enabled on your device. This mode will prevent notifications from interrupting your sleep while still allowing Snore to track your sleep data.

Can I use Snore while sharing a bed with a partner?

Unfortunately, Snore is unable to differentiate between your sleep data and your partner's if you are sharing a bed. The app is designed to track your individual sleep patterns, so using it in this scenario may affect the accuracy of the results.

Can I use Snore while sharing a bedroom with a pet?

Yes, Snore can be used while sharing a bedroom with a pet. The app will track your sleep, but if your pet makes noise, it may affect the app's recordings. You can adjust the noise sensitivity settings in Snore to filter out non-human sounds for more accurate tracking.

What is Snore sleep quality score?

The Snore sleep quality score is a numerical representation of your sleep quality based on various factors, including sleep duration, sleep cycles, disturbances, and how deeply you slept. A higher score indicates better quality sleep, while a lower score suggests room for improvement.

How does Snore calculate sleep quality?

Snore calculates sleep quality by analyzing various sleep metrics, such as the time spent in different sleep stages (light, deep, and REM sleep), interruptions, and overall sleep duration. Using our proprietary AI model, Snore processes this data to generate a comprehensive sleep quality score, offering insights into how restful and restorative your sleep was.

How does Snore tracking work?

Snore tracks your sleep by using your smartphone's sensors, microphone, and accelerometer to monitor your movement, sounds, and sleep patterns throughout the night. The app analyzes this data to provide you with a comprehensive report on your sleep quality and habits.

How does Snore detect a risk of insomnia?

Snore detects a risk of insomnia by analyzing patterns in your sleep habits, such as difficulty falling asleep, frequent awakenings, or insufficient sleep duration. Based on this data, the app may notify you about potential signs of insomnia and suggest strategies to improve your sleep.

How does Snore detect a risk of sleep apnea?

Snore detects potential signs of sleep apnea by monitoring irregular breathing patterns and frequent interruptions in your sleep, such as loud snoring, choking sounds, or pauses in breathing. If the app detects these symptoms, it may suggest seeking professional medical advice for further evaluation.

Privacy

How can I be sure my personal information is securely handled by Snore?

Snore takes your privacy and security seriously. We implement industry-standard encryption protocols to protect your personal data. All information shared with the app is stored securely and only used for the intended purpose of enhancing your user experience. We are committed to maintaining strict privacy standards and comply with relevant privacy regulations.

Does Snore sell my data?

No, Snore does not — and will never — sell your personal data. Our revenue comes solely from user subscriptions, ensuring your trust and privacy remain our top priorities.

What measures does Snore take to keep my data safe?

Your data is secure with Snore. Here's how we protect it:

  • No data sales: We don't sell your data to third parties.
  • Advanced encryption: All data is encrypted at rest and in transit.

What data does Snore track?

We only collect information you choose to share, such as sleep patterns, bedtime routines, or wellness habits. This data is used solely to improve your experience — like refining sleep insights, tailoring recommendations, or enhancing app features. Learn more in our Privacy Policy.

How does Snore handle privacy and security?

Snore operates under strict privacy-by-design principles:

  • No data sales: We don't sell your data to third parties.
  • User control: You decide what to share and can delete your data anytime.
  • Transparency: We openly publish security practices and collaborate with independent experts to audit our systems.

How can I make my Snore app more private?

Take control of your privacy with these steps:

  • Enable Biometric Lock (Face ID/Touch ID) or a passcode to secure app access.
  • Regularly review and adjust permissions in your app settings.

Are all sleep-tracking apps safe?

We can't speak for others, but Snore is built to safeguard your data. When evaluating other apps, we recommend:

  1. Review their privacy policy: Confirm what data they collect and whether they respect deletion/access rights.
  2. Check certifications: Look for similar third-party validations.

Where is my personal information stored?

Your personal information is securely stored on encrypted servers that comply with global data protection regulations. We use trusted cloud service providers to ensure that your data is protected and only accessible by authorized personnel. We take every precaution to safeguard your privacy.

Is the Snore app tracking my location?

Snore does not track your location by default. However, certain features may request access to your location if relevant to the app's functionality, such as sleep environment suggestions or personalized insights. You can manage location permissions directly in your device's settings.

Where can I access Snore's privacy policy?

You can access Snore's Privacy Policy by clicking on the Privacy Policy link at the bottom of our website. The Privacy Policy provides detailed information on how we collect, use, and protect your personal data.

Subscription & Billing

Where can I find my purchase history?

You can find your purchase history within the Google Play Store or the App Store, depending on your platform. For iOS, open the App Store, tap your profile icon, and select 'Purchased.'

How do I purchase a Snore subscription?

To purchase a subscription, open the Snore app and navigate to the subscription section. Choose the plan that best suits you and follow the on-screen instructions to complete your purchase through Google Play or the App Store.

How do I restore Snore purchase on iOS?

To restore your purchases on iOS, open the Snore app, go to 'Restore Purchases' under the settings menu, and follow the instructions to retrieve your past subscriptions made with your Apple ID.

I purchased my Snore subscription via App Store and I want a refund. What can I do?

We regret to inform you that we are unable to manage or control your subscription and payments directly, as Apple does not provide us with access to your billing information. Any decision regarding a refund must be made by Apple. However, we are more than happy to guide you through the process of requesting a refund through the appropriate channels.

How can I review my subscription details?

You can view and manage your Snore subscription directly through your phone settings:

For iOS users:
- Go to iPhone 'Settings' > Your Name > 'Subscriptions'.
- Manage or cancel your subscription.
- If 'Subscriptions' is not visible, navigate to 'iTunes & App Store' > Apple ID > 'View Apple ID' > 'Subscriptions'.

For Android users:
- Go to 'Settings' > 'Apps & Notifications' > 'Google Play Services' > 'Subscriptions'.
- Manage or cancel your subscription.

Does my Snore subscription automatically renew?

Yes, your Snore subscription will automatically renew unless you cancel it before the renewal date. You will be charged at the rate specified when you initially subscribed.

How can I update my payment details?

To update your payment details, visit the Google Play or App Store account settings, where you can add or change your payment methods. These changes will reflect in the Snore app subscription billing.

What forms of payment does Snore accept?

Snore accepts payments through Google Play for Android devices and the App Store for iOS devices. These platforms accept various forms of payment, including credit cards, debit cards, and PayPal (where available)..